Error Resolution Guide

Error Handling

Running a server or bot can sometimes lead to errors. Knowing how to identify and fix them quickly will save you time and keep your server running smoothly. This guide will walk you through common issues, troubleshooting steps, and best practices.

---

Identifying Errors

The first step in handling any issue is understanding what went wrong:

• Check the Console: The console in your Havok Control Panel shows real-time logs and error messages. These messages often provide clues about the problem.

• Review Startup Logs: When your server starts, it may display warnings or errors that prevent it from running correctly. Always review these logs first.

• Look for Missing Dependencies: Many errors occur because required packages or modules are not installed.

---

Common Errors and Solutions

1. Server Fails to Start

Cause: Wrong entry file, missing dependencies, or incorrect startup command. Solution:

• Verify that the entry file (e.g., index.js or main.py) exists in your server directory.

• Check your dependencies and install any missing packages via the Startup tab or console.

• Review the startup command to ensure it matches your environment.

2. Bot Crashes or Stops Unexpectedly

Cause: Coding errors, invalid environment variables, or unhandled exceptions. Solution:

• Inspect the console logs for error messages.

• Make sure your .env file contains all required variables and that your bot reads them properly.

• Debug your code locally if necessary, then upload the corrected files.

3. File Upload Issues

Cause: Exceeding file size limits or attempting to upload folders. Solution:

• Break large files into smaller uploads.

• For folders, create a directory on the server and upload files individually, or compress the folder into a ZIP file.

---

Best Practices

• Regularly Monitor Logs: Checking logs daily helps you catch issues before they become critical.

• Keep Backups: Take frequent snapshots of your server to restore if something goes wrong.

• Test Updates Locally: Before uploading new code or making major changes, test it in your local environment.

• Document Changes: Keep a record of any changes you make to server settings or code. This makes it easier to identify the cause of errors later.

---

When to Contact Support

If you’ve tried troubleshooting but still encounter issues, reach out to Havok support. Provide:

• Your server name and ID.

• A copy of the relevant console logs.

• A description of what you were doing when the error occurred.

Having this information ready will allow the support team to assist you faster and more effectively.

---

Official Links

Support Server: Join Here

Billing/Client Portal: Go to!